Customer Testimonials in Charlottesville VA
A beautiful facility with great staff! Dan Sankey meticulously put together a package that worked perfectly for our Volvo purchase. When we arrived to have our Volvo serviced we had no idea that we would leave with a new replacement! We are over the moon about our new Volvo! Dan made our purchase painless and fun!
I can’t say enough wonderful things about my experience at Volvo of Charlottesville! From start to finish, the entire process was absolutely incredible.
Elizabeth and Don were simply amazing, professional, knowledgeable, patient, and genuinely wonderful to work with. They made what can sometimes be a stressful experience feel easy, comfortable, and actually enjoyable.
The level of customer service was truly top notch, and I never felt pressured or rushed. They went above and beyond to make sure I was happy and taken care of every step of the way.
I absolutely love my new car and couldn’t be ... Read More Google - Aug 8, 2026
Purchased a used vehicle and the service was excellent. Kevin and the finance took care of everything and the process was seamless. Really nice folks!
My ‘09 XC70 with 213k miles on it has been having an electrical problem for a long time - something was draining the battery if I let it sit for more than one night. No one could find the problem - most service stations do not know the modules or wiring of a Volvo - but Volvo of Charlottesville diagnosed that it was the RDAR satellite system in my car that was draining the battery. They rewired it to bypass the problem and then worked with me so I could replace the warranted battery for free at Central Battery (another five-star ... Read More Google - Aug 8, 2026
Tom and the service team were so helpful, nice, and I had my car back within a day. The loaner was also very convenient. Tom and his team made me feel at home.
We had a fantastic experience purchasing a new vehicle from Volvo of Charlottesville this week! It went so smoothly from the moment we walked in to driving off the lot in the new ride! Neren answered all our questions and helped us pick out the vehicle that was right for us. When it came to getting the paperwork taken care of Elizabeth was friendly, patient and super efficient. All in all, we’d recommend this group to anyone looking for their next car!
They assisted with diagnosing the issue and repairing the parts necessary to get my car working again perfectly.
Organized, on time and great first time service including tire rotation and balance
Elizabeth and Don were excellent. Patient with all our questions. Were able to work with us on the type of vehicle/features we desired. Highly recommend!!
Great Facilities and We love the people. Thanks Volvo of Charlottesville! ❤️
Friendly, efficient, and professional
Amazing and stress free experience! Minty with a new ride for Grandkids and our pup! Love all the flexibility of seating with this XC90! Don and Elizabeth exceeded expectations…. My 3rd Volvo and why change! Thank you Volvo of Charlottesville ❤️
Excellent service, thanks Todd
Very nice and professional
Knowledgeable, polite and friendly staff. They took the time to understand my needs so they could help me choose a vehicle that fit me perfectly. Whole transaction wasn't rush and felt very comfortable. They made sure I was introduced to the sales, parts and management teams of the dealership. I will definitely use the dealership for service and any future transactions. I am very pleased with the whole purchase experience. Thank you CMA Volvo of Charlottesville.
Very pleasant.
Tom was engaging and professional. Cliff was concierge. Well done. Worth the drive over from Staunton.
Volvo Cars of Charlottesville took the time and care to repair our 2008 Volvo. The entire team at Volvo did a great job. Tom our service advisor and David our Tech were fantastic. Always nice to know you’re being taken care of. - Carl and Jamie Reisch
Appointment within a couple of days for software update. Update completed within the hour and a half specified. Very satisfied.
Best auto dealer in Cville & best customer service! Friendly and knowledgeable staff. Are always honest in what is needed and what can be budgeted for later.
Have always over many years had great service here. We have a 2003 Volvo, which is very dear to us and always has great care from this team.
Outstanding service!
Neren Carlton was awesome, everything we ask she was quick with the answer to clarify. She responded quickly throughout the entire process. We will be back!
Comfortable waiting area, friendly and polite team. Been coming here for years!
Excellent service! A little difficult to connect w/srvc rep…busy dealership! Overall, very satisfied
This past Saturday I drove over 4 hours (8 hours round-trip) to buy a used car from them. The whole week I've been back and forth with Neren trying to sort some things up. Even though she had to leave before I got there Saturday, she was amazing throughout. Saturday I met Elizabeth, who made the experience very pleasant and fast. Great customer service from Shawn as well. All in all, a great buying experience. A+ to the whole team!
Really great customer service, very attentive staff, and thorough review of the car! Just overpriced.
Superior customer service from drop off to pick up. The service team was very thorough in their inspection and communicative with findings and recommendations. I left knowing that the work that was done was because it was critical, rather than the sense I was being charged for something unnecessarily, as I have with other dealership service departments. Definitely recommend!
Tom was a great help.
Neren, Elizabeth and Don were wonderful to deal with. They were so personable and went out of their way to see I purchased the car I was looking for. I have bought several cars from Volvo of Charlottesville and the same people are there year after year. One big happy family.
Great service! Team is great! Todd is always very responsive and knowledgeable.
I experienced significant issues with a new version of software for my 2023 XC-60 where it frequently shut down while on extended trips. No help from Volvo dealerships in NC while on the road but the C’ville dealership immediately made an appointment. Once home, they reinstalled the software and subsequently updated the software twice. Can’t say enough positive comments for the tenacity of Brian P., his technical ability and problem solving skills. Great work. Thanks for the customer service focus of Volvo Charlottesville!
From start to finish Elizabeth was GREAT! She was personable, professional, thorough and willing to patiently work with me.
Friendly staff and nice dealership
It's not often a dealership care about the people they serve but that is not true when it comes to the staff at Volvo of Charlottesville.Cliff greeted me and my sister such a pleasant person. The service guy name Tom is the BEST he really works with you to make sure that you are comfortable while you're there waiting and also when you return he explains everything in details to you. Tom needs to wear a employee of the month hat he's awesome!!! Thank you to everyone at Volvo of Charlottesville!!!!!!! 💗
My wife Jean and I had an outstanding experience working with Neren Carlton at Volvo Cars of Charlottesville as Neren helped walk us and work us through the options for our new Volvo purchase. Thank you, thank you Neren. Jeanie and Harry Burn
The service department goes above and beyond!
I’m always impressed with the level of service I receive whenever I bring my vehicle in. I really appreciate the videos from the techs, excellent service. Todd has also been incredibly kind and is always a pleasure to work with.
Everything went as scheduled. Appreciate the video compliment from technician. Tom is always pleasant to work with.
My experience at Volvo at Charlottesville was so satisfying and exhilarating and thank you to all the wonderful staff: Mirrin, Elizabeth, Tina and Todd and Kevin and Don!!! You were all so friendly professional and helpful!! I love my new to me Volvo XC40! Thank you for a great experience!!!
My first time at Volvo of Charlottesville. My advisor Tom was wonderful and listened to my car concerns! The waiting area was lovely and welcoming. The staff was friendly and helpful. Tom communicated with me via text throughout. I really liked the video that service sent me of my car inspection. I did not feel like I was being sold anything I didn’t need. They took care of every small detail and even washed and cleaned my car. I will be returning for service and to buy my next car.
I bought a new Volvo plug in hybrid in 2021 (from the dealership in Richmond because the one in Charlottesville had no cars to sell but told me to go to Richmond and they would service the car in Charlottesville). This car had a series of serious problems and was in the dealership for service sometimes for long periods of time. This spring I finally had had enough after the battery (the plug in hybrid battery) had a “module” that went bad and needed to be replaced. Thankfully this was covered under the battery warranty but, as per usual for my ... Read More DealerRater - Jun 8, 2026
My service person was excellent. I left my car for a week as I was traveling and had some difficulty with a repeat replacement of a part that had already been repaired. A substitute service person missed it, but my regular service manager sorted it out. I am very pleased with the work done and would have rated higher but the price limited that. They are always a 5 on customer service.
Hats off to 'my' team at Volvo of Charlottesville! Linda, Tom, Brian and Dave have surpassed my expectations in taking care of my 2015 V60. From regular maintenance to a tricky check engine light issue or a strange clunck in the front end, they have handled it all with courtesy, dedication, knowledge and professionalism. It's refreshing to find personalized service in this day and age and I I am grateful to have have found it. I will continue to be a loyal and enthusiastic customer at Volvo of Charlottesville
Always great service. Thank you
Excellent in every way. The technician was as n expert, the service representative kept me informed, and the entire staff was courteous and professional.
Great experience but steering still not fixed
Courtesy was great the labor price was too high I compared the price at Richmond Volvo to Charlottesville. I was quote a price for repair of Sunroof it was 1000.00 over the price …. Your service was excellent … You assisted when my car broke down immediately Thank you
Great service. In and out quickly. Waiting area was comfortable and welcoming.
Great experience as usual! Tom and Todd are great to work with.
Don, Todd and Cliff were outstanding!
Elizabeth Pruett is wonderful. If you’re in the market for a Volvo and you go into this dealership, you would be sad if you didn’t have the opportunity to interact with her. Such a professional and kind saleswoman.
I’ve known this great dealership for many years. Family owns a Volvo purchased from them many years ago, it’s still a beautiful car to see and drive, and it’s only been maintained at this dealership so I’m familiar with their skill, professionalism, trustworthiness and cheerful customer service. And when I recently purchased my used lovely Subaru Forestet from them, it was like dealing with a friend. They are just terrific.
Easy to work with. Emmett did a good job. No hassles. Even the tack-on service pitch was not too much pressure. That’s a compliment. I look forward to working with CMA Volvo in the years ahead with my cx-60.
Everyone at the dealership was fantastic. Very easy to work with and very patient with me! I highly recommend Volvo of Charlottesville.!
Todd kept me up to date on the progress of the work being done on my vehicle. The video from the tech was a nice touch!
I purchased a C40 EV from Volvo of Charlottesville and could not be happier either the car or the experience. Emmett Mateer knew the vehicle in-depth, was able to answer all of my questions and ably facilitated the purchase. From top-to-bottom this dealership is first-rate and Volvos are wonderful cars; we’ve owned several, including an XC-60 plugin hybrid that my wife absolutely loves.
Always good service at Volvo CMA. The service staff is easy to work with.
Just had a great service appointment for my 2025 XC60. Tom replaced my wipers for free, as he felt they shouldn't have failed so quickly. From start to finish the experience was pleasurable. While waiting the service area is well equipped to make the visit worthwhile.
Tom & Todd are a dynamic duo, they make it easy to go to Volvo for any and all needs. I have no needs, Volvo or Charlottesville covers them all
Great service and my great car!!
Always responsive to service needs and questions. Comfortable waiting area and transportation or loaner can be provided if needed. I also love that they wash my car before returning it, no charge!
Went in for a front suspension assessment on a 20 + yr old v70. Met w main tech Dave, who did a test drive, then we both went out to discuss his observations and my concerns. Excellent encounter and exchange! He did an alignment , then we took it out again to discuss his findings..all on a busy morning in the shop. Everything I could have wanted! Thanks Dave
This past visit at CMA’s Volvo was a totally positive experience, as always. The environment was friendly and totally professional. Emmett, Neren, Don, and Todd were so helpful in the purchase of my new 2026 Volvo. Thank U!
Excellent service, returned, phone calls, pleasant, and smiley faces over there at Volvo of Charlottesville.
I had a great experience with the service at the Volvo dealership! We needed a bunch of different things done to our 2006 XC70 and they were able to help us with everything. All their prices were pretty fair and the car was ready in a very timely manner. Customer service was great and everyone I talked to was very nice, helpful, and able to explain everything to us.
Stellar customer service from start to finish, particularly from Tom and Chris. Was visiting from out of town when warning lights and “needs service” lights came on, was taken in and serviced promptly and thoroughly with clear explanation. All service was courteous, efficient, and helpful, and they returned the car washed as well. Highly recommend! Would consider buying here in future even though from out of town.